ph888new Privacy Policy: How We Handle Your Account Data
This policy explains exactly what personal data ph888new collects when you create an account, make a transaction using GrabPay, GCash, Coins. ph or InstaPay, and use our lobby on any device. We keep this document straightforward so you can read it on a phone in under five minutes and know precisely where your information goes and what choices you hold over it. Access to our services depends on local law and is available only where permitted in eligible regions.
Account data handled with care
GrabPay, GCash, InstaPay transaction records
Your right to review and correct
Plain policy language, no legal fog
POLICY SCOPE AND POSTURE
What This Policy Covers and How It Applies
ph888new collects information in three main situations: when you register and verify your account, when you fund or withdraw from your wallet using a payment rail such as GrabPay, Coins. ph or InstaPay, and when you browse the lobby on a mobile device or desktop browser. The data we collect is limited to what is necessary for those purposes — your name, contact details, payment method identifiers and session activity. We do not sell personal data to third parties for their own marketing purposes. Where we work with service partners to process payments or verify identity, those partners are bound by data-handling agreements that restrict how they may use your information. Any processing we carry out is subject to the applicable laws of the jurisdictions in which we operate; availability of our services depends on local law and eligible regions. If a legal requirement in your region compels us to disclose data, we will notify you where the law permits us to do so. The current version of this policy is the one shown on this page; we update it when our practices change and we record the revision date at the bottom of the document. For questions about a specific data point, reach us through the support contact paths listed further down this page.
GrabPay transactions
When you use GrabPay to fund your account, we record the transaction reference, amount and timestamp. We do not store full wallet credentials; only the reference needed to reconcile the deposit appears in your account history.
GCash and Maya records
Deposits and withdrawals processed through GCash or Maya are logged against your account ID. These records are kept for the period required by applicable financial regulations and are accessible from your transaction history after login.
InstaPay and Coins. ph
InstaPay and Coins. ph transfers follow the same logging approach. The reference number and processed amount appear in your wallet ledger so you can match every transaction to the corresponding bank or e-wallet record.
Identity verification data
Where local law or our operating requirements call for identity checks, the documents you submit are processed solely for verification. They are not shared with game studios such as Pragmatic Play or Habanero, whose role is limited to providing game content.
INSIDE VS OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not everything you encounter on ph888new falls under this single document. Understanding the boundary helps you direct questions to the right place. The four areas below draw that line clearly — so if a third-party service handles something differently, you know to check their own policy rather than look here for an answer.
Account access and login
Your login credentials, session tokens and device recognition data are fully within this policy. We explain how they are created, stored and deleted, and you can request a review of active sessions from your account security settings.
Wallet and payment transactions
Transactions made through GrabPay, GCash, Coins. ph and InstaPay are covered here in terms of what data we record on our side. The payment provider's own data practices are governed by their separate policy, which you accept when you register with them.
Lobby and game content
Browsing data generated while you navigate the slots, live casino or sportsbook sections of our lobby is covered here. Game studios — Habanero, Pragmatic Play, JDB and others on our catalogue — receive only the session token needed to run the game; they do not receive your personal profile.
Third-party links and services
If you follow a link to an external site from our lobby or support pages, that destination operates under its own privacy terms. We have no visibility into, or control over, how external services process data after you leave ph888new.
YOUR RIGHTS UNDER THIS POLICY
Practical Actions You Can Take Over Your Own Data
You hold several concrete choices over the personal data we hold. Reviewing your own records is the starting point — your account dashboard shows the name, contact details and payment method references attached to your profile. If any of those details are wrong or outdated, you can update most of them directly in the account settings page; for changes that affect identity verification, contact support to walk through the correction process. If you want to know exactly what data categories we hold and why, you can raise a data inquiry through our support channel. We will respond with a summary of the data and its stated purpose. Where applicable law gives you the right to request deletion, you can submit that request the same way; we will confirm what can be removed immediately and what must be retained under financial record-keeping obligations. Every request is logged so you can follow its status.
Review your records
Log in and open your account dashboard. Your stored name, contact details and payment method references are listed there. Transaction history is also available per payment rail — GCash, GrabPay, InstaPay — so each entry can be verified against your own bank or e-wallet record.
Correct account details
Most profile fields can be edited directly in account settings. For items tied to identity verification — such as the name on a verified document — submit a correction request through our support channel and follow the steps shown in the response.
Raise a data inquiry
If you want a full summary of the data categories we hold on your account, contact our support team with your account email and the subject line 'Data Inquiry'. We will respond with the categories, purposes and retention periods that apply to your account.
Request data deletion
Where local law permits deletion, submit the request through the same support channel. We will separate what can be removed at once from what must be retained under applicable financial regulations and confirm the outcome in writing.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
For any question about how your data is used, how to correct a record or how to submit a deletion request, the three routes below connect you to the right team. Use the one that fits the urgency of your question — live chat is the quickest path for account-level queries; email is better for formal data requests that require a written response.
Live Chat Support
Open the chat widget from any page inside your account. State that your question is about your personal data or this privacy policy so it reaches the correct team without extra transfers.
Email Data Requests
Send formal data inquiries — access requests, correction submissions or deletion requests — to our support email address shown inside your account under Help. Include your account email and a brief description of your request.
Account Help Centre
The Help section inside your account contains step-by-step instructions for the most common privacy actions: reviewing your data, updating contact details and closing your account. Check there first before raising a direct support ticket.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, Security and Retention
ph888new applies account security measures at the session level — meaning your data is protected from the moment you log in to the moment your session closes, whether you are on a mobile browser or a desktop connection. We use cookies to remember your device and keep your session active so you do not have to log in again mid-game, but we do not use advertising trackers that follow you to other sites. You can manage cookie preferences from the settings link in the site footer. Personal data is kept for as long as your account is active or as long as required by financial and legal obligations in applicable jurisdictions. When an account is closed, data that is no longer required under those obligations is removed on the schedule set by our retention policy. If you want to know the specific retention period for a data category, raise a data inquiry through support.
Session-level security
Every login generates a secure session token tied to your device and account. If unusual access is detected, the session is flagged and you are prompted to re-verify. You can view active sessions in your account security settings and end any you do not recognise.
Cookie handling
We use cookies for session continuity and to remember your lobby preferences across visits. No third-party advertising cookies are placed by us. Manage your cookie choices in the footer settings; changes take effect on your next visit to the lobby.
Data retention periods
Account profile data is retained while your account is open. Payment records — covering GrabPay, GCash, Coins. ph and InstaPay transactions — are kept for the period required by applicable financial regulations. After that period, records are removed unless a legal hold applies.
Policy update process
When we update this policy, we record a revision date at the foot of the page and, where the change is material, we notify you by email at the address registered to your account. Continuing to use the platform after a notified update confirms your awareness of the revised terms.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on ph888new
The questions below cover what we hear most from account holders about data access, payment records, cookies and how to contact us. If your question is not listed, use the live chat or email route described in the contact section above.
What personal data does ph888new collect when I register?
We collect the name, email address, contact number and date of birth you provide at registration. If identity verification is required under applicable local rules, we also process the relevant document. We collect only what is necessary for account creation and regulatory compliance.
Are my GrabPay and GCash transaction details stored?
Yes. When you transact via GrabPay, GCash, Coins. ph or InstaPay, we log the transaction reference, amount and timestamp against your account. Full wallet credentials are never stored on our side. You can view these records in your transaction history after logging in.
Can I see all the data ph888new holds about my account?
You can. Log in and check your account dashboard for stored profile details and payment history. For a complete category-level summary — including session logs and verification records — submit a data inquiry through our support channel with your account email in the subject line.
How do I correct wrong details in my account?
Most fields — email address, contact number and communication preferences — can be updated directly in account settings. For changes tied to identity documents, contact support and follow the correction steps they provide. Requests are logged and you receive a written confirmation once the update is processed.
Does ph888new share my data with game studios like Pragmatic Play or Habanero?
No. Game studios receive only the session token required to run the game you open. They do not receive your name, payment details or contact information. Their role is limited to providing game content; account and personal data remain on our side of the transaction.
How long is my data kept after I close my account?
Profile data no longer needed after account closure is removed per our retention schedule. Payment records — GrabPay, GCash, InstaPay — are retained for the period required by applicable financial regulations. After that period, they are deleted unless a legal hold applies. Contact support for the specific period that applies to your account.
Who do I contact if I want to request deletion of my personal data?
Send your request to our support email shown in the Help section of your account, or raise it through live chat. Include your account email and describe what data you want removed. We will confirm what can be deleted immediately and what must be kept under legal obligations, with a written response.
Live / Mobile